Terms and conditions

Personalised/ Customised items PERSONALISED ITEMS ARE NOT RETURNABLE unless faulty as they are made to the customer’s specifications, so please take care when ordering to ensure you have selected the correct size Non – Personalised Items If you are not completely satisfied with your purchase for any reason, return the item unworn and in perfect condition, with tags attached, within 14 days of receipt for an exchange or refund. Buyer is responsible for all postage costs. How to Return Your Item Before sending your return please contact us by email and let us know what the problem is and that you are returning the item. We recommend that you send your return via a signed for service such as Royal Mail recorded delivery so that your item is fully insured should it go missing on its return journey. This also means that if your item is lost or damaged in the post you are able to claim for its cost from the carrier. Return postage is the buyer’s responsibility and will not be refunded. Should you wish to exchange your item, postage will be charged for dispatch of the replacement item. We take no responsibility for returned item(s) lost or damaged in the post that are not returned via a signed for service, goods being returned are the buyers responsibility until they have been safely returned to us. Personalised items and special designs cannot be exchanged unless faulty, so please ensure you order the correct size